Refund policy

REFUND & RETURN POLICY

At Seymour Purple, we craft each piece with gentle intention so you can move through your days wrapped in calm comfort and quiet joy—inside and out. If an item doesn’t quite unfold the way you hoped, we’re here to restore that gentle peace with care.

We offer refunds or exchanges for:

• Items sent incorrectly (a soft mix-up on our end—we’ll make it right)
• Products that arrive damaged or defective

Please reach out within 30 days of your purchase date so we can tend to it thoughtfully.

To begin the process, email us at Support@seymourpurple.com with:

• Your order number
• A brief, gentle description of the issue
• Photos if it involves damage (they help us understand and resolve with clarity)

We’ll respond calmly and promptly, sending you a prepaid return shipping label along with simple instructions on how and where to send your package. (Items returned without first contacting us cannot be accepted, so we can keep everything flowing smoothly.)

A few gentle notes:

• We’re unable to accept returns on clearance items, final sale items, or gift cards.
• Once we receive and inspect your return, we’ll process your refund to the original payment method within 2 business days. (Your bank or card issuer may need a little extra time to reflect it fully.)

This policy may shift softly over time as we grow. For the most current version, simply check here or ask our support team.

For your pieces to hold their softness and serenity as long as possible, please follow the washing and care instructions included with your order—they’re quiet reminders to nurture what brings you calm.

Thank you for choosing peace with us. Your comfort blooms here.